Provides initial contact services for all students and potential students. Provides information to students at all levels regarding the enrollment process.

1. Provides in-depth knowledge of education policies and programs.

Knowledge of college admissions and records procedures policies (including FERPA and student confidentiality).

General knowledge of financial aid processes.

Strong interpersonal communication skills and the ability to provide excellent customer service.

Computer skills proficiency in a Windows environment.

Ability to work in a flexible and fast-paced environment; reason and exercise judgment and discretion; and work efficiently and accurately without close supervision.

Ability to work effectively in a diverse community and meet the needs of diverse student populations.

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.