GDIT has an immediate opening for a Senior Field Technician supporting GD Corporate Headquarters and executive-level customers. As a SeniorField Technician, you will be trusted to provide executive concierge support. This role will be in Reston, Virginia with occasional travel to local offices within DC metro.
How a Senior Field Technician will make an impact:
Provide new services and troubleshooting and restoring existing services.
Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions.
Provide after support Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Provide leadership for junior team members.
Willing to be the technical subject matter expert for other technicians.
Construct, install, and test customized configurations based on various platforms and operating systems.
Where required, administer and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
Ensure that desktop connection, i.e. network jacks are in proper working order.
Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
If necessary, liaise with vendor and third-party support vendors.
What You'll Need to Succeed:
Associate's Degree or 2+ years of additional experience in lieu of a degree
8+ years of experience
In depth knowledge and troubleshooting experience with Windows 11 client hardware and software, and Apple mobile devices
Hardware troubleshooting experience
Working technical knowledge of basic network protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and guides.
Strong customer service orientation
Proven analytical and problem-solving abilities
Excellent written and interpersonal communication skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to conduct research into PC and software issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Team-oriented and skilled in working within a collaborative environment
Location: MUST be onsite in Reston, VA 5x a week
US Person
WHAT GDIT CAN OFFER YOU:
401K with company match
Internal mobility team dedicated to helping you own your career
Collaborative teams of highly motivated critical thinkers and innovators
Ability to make a real impact on the world around you
