Job Title: Information Technology Manager 2 -Application Support Manager
Company Name:
State of Connecticut
Location:
Hartford, CT United States
Position Type:
Full Time
Post Date:
12/21/2025
Expire Date:
01/21/2026
Job Categories:
Information Technology
Job Description
Information Technology Manager 2 -Application Support Manager
Information Technology Manager 2
Application Support Manager
Recruitment #251215-1562MP-001
Location Hartford, CT
Date Opened 12/19/2025 12:00:00 AM
Salary $115,466 - $157,448/year
Job Type Open to the Public
Close Date 1/5/2026 11:59:00 PM
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Introduction
The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is seeking applications from experienced individuals for an Application Support Manager (Information Technology Manager 2) to support the Department of Children and Families (DCF).
WHAT WE CAN OFFER YOU
Visit our State Employee Benefits Overview page!
Professional growth and development opportunities.
A healthy work/life balance to all employees.
POSITION HIGHLIGHTS
Full time, 40 hours per week
First shift, 8:00 AM to 5:00 PM, with some flexibility based on operational needs
Centrally located in Hartford, CT (505 Hudson Street)
This hybrid position is eligible to apply for telework in accordance with the Telework Policy. The Policy can be found HERE.
THE ROLE
The Application Support Manager (IT Manager 2) will be managing the team responsible for providing second and third level support for all DCF-developed and/or hosted applications. Reporting to the Customer Success Manager, you will oversee critical application support via various channels, ensuring professional incident and problem management. You will act as the primary escalation manager for major incidents, provide updates to senior leadership, and guide the team in transitioning from on-premises to cloud-based solutions.
Additionally, the Application Support Manager (IT Manager 2) can expect to:
Collaborate with development and QA managers to ensure proper processes in the DevOps lifecycle, and contribute to disaster recovery and business continuity planning
Manage and lead the team responsible for providing level 2 and 3 support for all DCF developed and/or hosted applications
Oversee the team's production control, release, and support processes
Oversee the team's implementation and management of DevOps processes in support of the in-house development teams and contracted development vendors
Work closely with the DCF Development Manager, QA Manager and vendors to ensure appropriate processes are followed in testing and promoting in-house/vendor developed applications through the DevOps lifecycle
Guide the team through strategic changes from a focus on-premises hosting of applications to cloud based solutions
Act as the primary management escalation point for major incidents impacting DCF hosted applications
Provide major incident status updates to senior IT and Agency leadership.
Prepare and present status reports relating to the availability and performance of DCF hosted applications using tools such as SolarWinds Orion
Provide input to disaster recovery and business continuity planning from the production application support point of view
WHO WE ARE
The State of Connecticut is undergoing a strategic optimization of our Information Technology (IT) resources, to deliver enterprise-wide services, in more efficient and innovative ways. We are setting trends, not following them. As part of these efforts, the Department of Administrative Services Bureau of Enterprise Systems and Technology (DAS BEST) is joining forces with the majority of Executive Branch, Agency IT organizations, to form a new, centralized team under the Bureau of Information Technology Solutions (BITS).
Company Description:
State of Connecticut
State of Connecticut Executive Branch
Welcome to the Online Employment Center, where you can discover a broad spectrum of opportunities to develop your skills in healthcare, engineering, information technology, skilled trades, public safety and more.
As a State of Connecticut employee, you will enjoy comprehensive benefits, opportunities for growth, and the chance to join a team that's making a meaningful impact in your community and across Connecticut! We cultivate an atmosphere where everyone is appreciated, respected, and encouraged to contribute their unique perspectives and skills.
Find helpful resources below to learn more about State employment and our recruitment process. Stay connected and check back often to discover our newest open recruitments!
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