Customer Service and Call Center, Other / General, Collegiate Faculty, Staff, Administration
Job Description
Specialist, CE Enrollment & Support General Position Description:
Responds to inquiries received by walk-ins, phone or electronically to assist current and prospective students with the steps to enrollment and resolving difficulties encountered in the enrollment process. Provides information to current and prospective students, their families, the community, and other constituents. Ensures student and client satisfaction by providing a high level of internal and external customer service. Contributes to individual and team student enrollment and retention goals.
Salary Range: $17.92 per hour
Description of Job Function:
1. Responds to a high volume of inbound telephone, electronic, and walk-in inquiries from prospective and current students, including those who are not proficient in English and follows up in a timely manner.
Required Minimum Education: High school diploma or general education degree (GED).
Other Required Qualifications:
Relevant work experience may be substitutable.
Knowledge, Skills and Abilities:
Ability to effectively handle multiple tasks while providing superior customer service in a fast-paced environment.
Ability to conduct clear telephone conversations, and respond to complaints with tact and diplomacy.
Ability to provide initial assessment of student questions and concerns, and apply critical thinking to resolve student enrollment problems.
Ability to operate a PC and skill in using Microsoft Office including Word and Excel.
Proficient in data entry.
Ability to communicate and listen effectively.
Ability to work evening and weekend hours.
Ability to work effectively with others in a team environment without close supervision.
Ability to work effectively in a diverse community and meet the needs of diverse student populations.
General Working Conditions:
This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.
The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.
Diversity Statement:
All employees must demonstrate a commitment to Valencia College's Equity and Inclusion efforts.
