Field Service Tech IV Job Description BAE Systems is looking for a experienced Field Service Technician to provide on-site Information Technology support primarily at its Hill Air Force Base location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience. In this job you will:
Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs
Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed
Provide audio-visual support for the on-site conference center and additional meeting rooms.
Provide high-level support to members of the executive C-Suite
Manage and facilitate moves, adds, and changes associated with end-user hardware
Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.
Provide support of mobile devices and VoIP phones
Resolve printer issues
Provide timely resolution to customer issues and requests according to established SLAs
Document and track work via online ticketing system
Create and modify knowledge base (KB) articles and procedures
Engage in occasional after-hours or surge support assistance to other functional IT areas, as requiredRequired Education, Experience, & Skills
High School diploma and 4+ years work experience or equivalent experience
Candidate must be able to be granted and retain a secret security clearance.
Basic networking troubleshooting skills
Extensive knowledge of Windows 10/11 OS
Working knowledge and experience using Active Directory
Working knowledge and experience using MS365; Teams, Intune, and OneDrive
Working knowledge of installation of software via SCCM
Experience utilizing remote application software to provide service to both on-site and off-site users
Experience supporting mobile devices
Experience imaging laptops and adding computers to the domain
Ability to work well with others and in a collaborative team environment
Quality customer service and a proactive approach to problem resolution
Excellent communication skills; oral and written
Ability tor drive between multiple local area sites
Preferred Education, Experience, & Skills
CompTIA Security + and/or A+ Certified
Active Secret security clearance
Experience supporting C-Suite executives
Ability to work independently or as a team member
Windows 10 & 11 Operating System support
Microsoft application support
Remote support application software
ServiceNow
Pay Information Full-Time Salary Range: $58839 - $94143
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but its what we do at BAE Systems. Working here means using your passion and ingenuity where it counts defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a teammaking a big impact on a global scale. At BAE Systems, youll find a rewarding career that truly makes a difference.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
