Systems Quality Assurance Manager - Job Listing

Essential Duties and Responsibilities:

- Oversee the day-to-day functions of the Quality Assurance (QA) department.

- Manage an effective quality assurance program that monitors and resolves issues before they become problems.

- Supervise the development and regular update of policies and procedures.

- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.

- Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.

- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.

- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.

- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.

- Lead and manage all quality assurance, quality control, and quality planning activities.

- Develop, implement, and maintain a comprehensive Quality Management Plan (QMP).

- Establish quality standards, metrics, and monitoring processes across all project deliverables.

- Oversee all system and solution testing activities, including execution of the Test Plan.

- Design and maintain a testing framework, test suites, and automated testing approaches.

- Plan and coordinate all testing efforts (e.g., regression, volume, system, and user testing).

- Manage and direct testing staff, testing environments, and testing resources.

- Partner with project teams and stakeholders to prevent defects and ensure production readiness.

- Review deliverables, system enhancements, reports, and test results for quality and accuracy.

- Ensure data integrity, system input/output validation, internal controls, and quality checks.

- Support system certification efforts by ensuring documentation and artifacts meet required criteria.

- Oversee training and use of document management and quality tools.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Demonstrated experience leading quality assurance and testing efforts for large system implementations or complex operational environments.
- Experience developing and maintaining robust quality control functions, including:
  - Verification of system outputs
- Data integrity validation
  - Job balancing and system input controls
  - Internal controls and quality checks across operations
- Proven experience leading and managing system testing activities end‑to‑end.
- Strong knowledge of quality management, testing standards, and best practices for health information systems.
- Must be willing and able to work onsite in greater St. Louis, MO.

Preferred Requirements
- Experience working with large healthcare, claims processing, call center, or public-sector technology environments.

#LI-Onsite #maxPriority

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.