Oversee complex programs that drive impactful mission outcomes for our customers as the ServiceNow ITProject Manager. Here, youll see the bigger picture on mission initiatives and where your program management career can go at GDIT.
MEANINGFUL WORK AND PERSONAL IMPACT
The ServiceNow IT Project Manager is responsible for planning, executing, and delivering ServiceNow platform projects that align with organizational goals. This role leads cross-functional teams to implement, enhance, and optimize ServiceNow solutions, ensuring projects are completed on time, within scope, and within budget. The ideal candidate combines strong project management expertise with a solid understanding of IT service management (ITSM) and the ServiceNow ecosystem. Other responsibilities include the need to:
Lead end-to-end delivery of ServiceNow projects, including planning, execution, monitoring, and closure
Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders
Develop and maintain detailed project plans, schedules, and resource allocations
Coordinate cross-functional teams including developers, administrators, business analysts, and external vendors
Manage risks, issues, and dependencies, ensuring timely resolution and mitigation
Facilitate Agile ceremonies or traditional project governance processes as appropriate
Ensure alignment with ITIL best practices and organizational standards
Track project performance using appropriate tools and techniques; provide regular status updates to stakeholders
Manage project budgets, forecasts, and financial reporting
Support change management and user adoption initiatives
Ensure quality assurance and compliance with security and regulatory requirements.
WHAT YOULL NEED TO SUCCEED
Bring your program management expertise along with a drive for innovation to GDIT. The Project/Task Manager must have:
Education: Bachelors degree in information technology, Computer Science, Business Administration, or related field
Certification: PMP
Experience: 5+ years of IT project management experience, with at least 2+ years managing ServiceNow projects
Required skills:
Strong knowledge of ServiceNow modules such as ITSM, ITOM,
Experience with Agile, Scrum, or Waterfall methodologies
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Excellent communication, leadership, and stakeholder management skills
Desired Skills:
Experience with USCENTCOM and familiarity with its mission
Knowledge and familiarity with USCENTCOMs IT environment
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
Certified Scrum Master (CSM), or equivalent certification
Experience working in government or highly regulated environments
Familiarity with integration tools, APIs, and automation within the ServiceNow platform
Security clearance level: TS w/SCI Eligibility
US citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and youll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
