Job Title: Customer Quality Representative - Decatur, IL
Company Name:
Archer Daniels Midland
Location:
Decatur, IL United States
Position Type:
Full Time
Post Date:
04/06/2026
Expire Date:
05/20/2026
Job Categories:
Manufacturing and Production, Sales, Warehousing, Quality Control
Job Description
Customer Quality Representative - Decatur, IL Customer Quality Representative - Decatur, IL
Job Summary: The Customer Quality Representative within the Carbohydrate Solutions platform, specifically Ethanol, will act as the liaison between customers and internal departments such as manufacturing sites, transfer terminals and warehouses on all relevant quality-related matters. The Customer Quality Representative role is an experienced role within the Customer Quality team. This role provides quality-based support for the ADM commercial, sales, customer service and production teams. The expectation is to provide support for Customer Quality specialists, collaborate with Product Stewards on more complex requests and address issues on day-to-day activities ensuring growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation is required to define, develop, and implement improvements within the supported business units to meet best in class production quality and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Product Steward/Customer Quality Manager Carbohydrate Solutions.
Essential Job Functions:
Provide global quality support and technical expertise for Ethanol among other ADM Carbohydrate Solutions associated products
Participate in ASTM and other industry organizations; provide additional guidance on export regulations for various product lines and TTB requirements specific for Ethanol
Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction
Liaise between customers and internal departments as applicable on all relevant quality related matters
Identify and manage risks in cooperation with plant quality department, as well as food and feed safety managers, understanding established risk assessments
Communicate with customer base on all facets of quality, regulatory and food safety details including, but not limited to, product specifications, analytical details, questionnaires, applications, food safety plans, applicable regulations and product quality issues
Document any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint, including final letter to customer
Participate in customer audits as needed
Assist Product Stewards, business, and sales managers with relevant projects
Master information systems as needed to effectively perform tasks
Respond to customer requests for standard/non-standard documentation and questionnaires as needed
Job Qualifications:
Bachelor’s degree required, in a science discipline preferred
Minimum of 5 years with quality or technical related experience preferred
Ability to understand technical properties and functionality of ingredients
Strong organizational skills, including excellent written and verbal communication skills
Developed interpersonal techniques, customer focused
Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activities
Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.
Company Description:
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With
industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a
commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and
tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural
origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us
unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the
idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
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