At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Leadership/Teamwork/Communication:

• Expedite and escalate issues to cross-functional departments within Customer Operations, Insights, CMD and Contracts and Pricing to achieve shared company goals.
• Assists in troubleshooting
• Communicate to lead and supervisor if updates to KA or Procedure Flow is necessary, may be called upon to assist in updating the documentation
• Assist with other teams when needed
• Builds peer and leader relationships
• Seen as a positive force within the team
• May be called on to mentor, train, or provide hypercare to existing and new team members
• May be called on to fill in for team lead in team leads absence.
• Communicate effectively for different communication and learning styles
• Exhibit exemplary professionalism and uphold the company's core values in every interaction.
• Handle feedback with a positive attitude, using it as a leadership tool to drive personal and team improvement.

Technical skills:

• Depending on Team Assignment - creates accounts, makes account updates, processes license updates
• Researches and solutions customer account requests. Makes appropriate decisions based on KA and Procedure Flows
• Resolves basic issues for sales reps and internal customer service departments
• Proficient in using CRM, DSP, SAP, Salesforce and NICE platforms
• Basic knowledge of Microsoft Applications
• Owns issue resolution internally between credentialing and customer requests
• Understands credentialing processes and all internal and external systems and how they interact
• Able to troubleshoot when issues arise
• Familiar with pulling reports when needed

Scope and Impact:

• Working knowledge of processes, systems and functionality
• Exhibits mastery of quality and performance metrics and understands SLAs
• Understanding of credentialing processes across teams
• Works with customers, sales reps, internal departments and BTS when issues arise.
• Possesses advanced knowledge of Credentialing processes/procedures regarding daily team duties
• Advanced knowledge of customer account alignment and downstream effect of changes
• Takes on additional responsibilities while maintaining service levels and daily duties
• Demonstrates high level of knowledge and confidence in decision making
• Generates solutions- not just a problem spotter, but a problem solver
• Takes ownership of customer issues and escalations and follows up when necessary
• Takes ownership of tasks/projects and drives them to completion without prompting
• Exhibits effective prioritization skills in daily tasks or projects
• Attends customer or cross departmental calls as needed
• Serve as a mentor to junior team members, promoting a culture of learning and development

• 3+ Years of experience
• Bachelors degree preferred or a combination of education and relevant experience

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location,andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible to participate in our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's soleandabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html