Advance how our customers operate while you advance your career. Join GDIT as a Helpdesk Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
We are seeking a Help Desk Specialist to provide Tier I and Tier II technical support for a mission-critical defense program in Oahu, Hawaii. This role is responsible for resolving hardware, software, network, and account-related issues while ensuring compliance with DoW cybersecurity and IT policies.
The ideal candidate is customer-focused, technically proficient, and experienced in supporting enterprise IT environments within regulated or cleared settings.
Key Responsibilities
Provides technical support to local and remote users via phone, email, and in-person interactions.
Serves as the initial point of contact for troubleshooting and resolving hardware, software, PC, printer, email, directory, and standard Windows desktop application issues, as well as applications developed locally.
Analyzes and responds to incidents, collaborates with users to diagnose problems, investigates causes, and recommends solutions.
Resolves issues within defined scopes while escalating when necessary.
Required Qualifications
Education: Bachelor's degree (BA/BS) in Computer Science or related field; or Associate's degree (AS) with 5 years of experience; or no degree with 8 years of general experience (including 6 years of specialized experience).
Experience: Minimum 5-8 years depending on educational qualifications.
Clearance: Active secret clearance. TS preferred.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
