Qualifications

Basic Requirements:

• a
• Citizenship
• Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a)
• b
• Experience and Education
• Experience
• No experience required
• Education
• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
• c
• Certification
• None required
• d
• Grandfathering Provision
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• e
• Foreign Education
• To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credits and such education must have been deemed at least equivalent to that gained in conventional U.S. programs
• f
• Physical Requirements
• See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements
• See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements
• g
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f)
• Lead Medical Support Assistant, GS-7 Grade Determinations: One year of experience equivalent to the GS-6 grade level, Examples of experience may include: Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
• Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations
• Ability to provide staff development and training
• Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work
• Ability to review and monitor data to ensure all reports are complete and accurate
• AND Demonstrated Knowledge, Skills, and Abilities
• Candidates must demonstrate all of the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
• Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff]
• Ability to provide staff development and training
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Preferred Experience: Scheduling and Training Experience Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is G-7.