Customer Service and Call Center, Internet/E-Commerce, Sports and Recreation, Executive Management
Job Description
Marketplace Senior Leader - Michigan
The Marketplace Senior Leader is the strategic leader for the entire omnichannel customer experience across a Marketplace. This role is accountable for all micro markets within a mid-volume marketplace including consultation and design business. Based on what we know about our customers, the Marketplace Senior Leader will determine what combination of touchpoints best meet their needs and build strategies to support these needs. This role empowers teams within the marketplace to create world-class, seamless, and unique experiences. They provide leadership, coaching, and development to 11 - 20 direct reports to ensure execution of strategy, performance, diversity, inclusion, and belonging.
At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member is empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Drives a positive experience by building and maintaining a team of leaders who are obsessed with the customer and employee experience.
Builds a marketplace culture in which each employee feels connected to and understands the company mission, vision, values and strategy.
Inspires and motivates teams to create customer obsession by leveraging our unique combination of tech expertise and human touch to meet our customers' everyday needs in a seamless way, regardless of where they initially engage with Best Buy.
Leads, manages, and deploys an omni-channel workforce across a marketplace.
Builds marketplace strategies and communicates their vision to direct reports in an actionable and digestible way.
Applies marketplace insights to meet the local needs of the customers and employees.
Identifies opportunities and trends, using them to provide differentiated solutions.
Basic Qualifications
5 years of management/supervisory experience in business, military, or related fields
5 years of experience with responsibility for financial results including sales, margin, and profitability
3 years of multi-unit management experience
Preferred Qualifications
5 years of retail management experience in customer service, sales, or related fields
Prior experience in new business development and driving local market strategies
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
