As an Esplanade Director of Operations at Taylor Morrison, the focus of this role is on achieving results aligned with the Esplanade community's strategic goals and initiatives, and the ability to stay focused on results despite changing conditions is the key to meeting the performance objectives of this job. Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. Self-assurance and the confidence to deliberately drive toward results while constantly problem-solving and engaging others in commitment are essential. A leadership style that is firm and goal-oriented yet motivates, trains, and engages others enthusiastically is important. The emphasis on building rapport and relationships with individuals and groups requires an outgoing, poised, and persuasive communication style. Because the work pace is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical. The scope of the job may require effective delegation to proven people. Especially routine and repetitive details should be delegated, but with responsibility for follow-up and accountability for timely results. While the job requires the ability to act independently, a sense of urgency, and the confidence to handle a variety of challenges, a full commitment to the business's success and high standards of achievement are expected in this position. The emphasis is on results and on effective systems that achieve results with and through people, rather than on the details of implementation. The The job environment is flexible, constantly changing, and provides growth opportunities, recognition, and reward for the achievement of business results.
Job Details
We trust that as an Esplanade Director of Operations, you will: (responsibilities)
Provide leadership, establish strategic direction, and drive operations to exceed your Esplanade’s community objectives
Responsible for the community P&L. Maximize profits through establishing a business plan, achieving forecasts, and ensuring customer satisfaction
Strategically plan with the division’s land team to ensure future land development phases of lots are brought on when needed to meet community goals.
Responsible for operations within the community, which may be inclusive of all or some of the following: sales, administration, production, warranty, product design, and land development
Hire and lead functional managers who are technically competent, ethical, and supportive of the overall corporation, and able to manage effectively
Ensure that community financial and operational goals are established and achieved
Ensure closings occur with quality homes delivered on schedule. on time and are handled smoothly
Handle escalated customer situations through phone calls, home visits, and correspondence
Nurture a working environment that encourages employee loyalty, longevity, and satisfaction
Work collaboratively with peers, division, and Esplanade staff as needed
Be a respected, high-integrity role model for the local and professional communities as the Taylor Morrison representative
Create a culture of customer satisfaction
Establish effective cost control measures
Communicate effectively at all levels through verbal and written means
Collaborating with the land team
You are willing to perform other duties as assigned
What you will need: (competencies, behaviors & attributes)
Business Acumen
Customer Focus
Developing Direct Reports and Others
Drive for Results
Priority Setting
Self-Knowledge
About you:
Bachelor’s degree in Construction, Business or other related Home Building field and 10 years of experience
Eight years direct experience with a production home builder
Experience in at least two functional areas in home building is strongly preferred (i.e. construction and sales)
Computer literacy is preferred
Demonstrated success in the home building industry
FLSA Status: Exempt
Will have responsibilities such as:
Interviewing, selecting, and training employees
Setting rates of pay and hours of work
Appraising productivity; handling employee grievances or complaints, or disciplining employees
Determining work techniques
Planning the work
Apportioning work among employees
Determining the types of equipment to be used in performing work, or materials needed
Planning budgets for work
Monitoring work for legal or regulatory compliance;
Providing for safety and security of the workplace
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations. will be made to enable individuals with disabilities to perform the essential functions.
Report to Division/Corporate Office/Community daily and adhere to schedule.
Ability to access, input, and retrieve information from a computer and/or electronic device.
Ability to have face to face conversations with customers, co-workers and higher level manager.
Ability to sit or stand for long periods of time and move around work environment as needed.
Ability to operate a motor vehicle if applicable.
Comply with company policies and procedure.
Physical Demands:
Must be able to able to remain in a stationary position up to 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
Benefits of Working With Taylor Morrison
We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:
Competitive Compensation
Health Care - Medical/Dental/Vision/Prescription Drug Coverage
