In addition to completing the online application, a cover letter is required for consideration for this position and should be attached to the first page of your resume. The cover letter should address your specific interest in the position and include your current and future (if available) class schedules.
Who We Are
The Enrollment Management Student Ambassador team is a group of highly motivated, hard-working students who serve as University of Michigan-Dearborn representatives in order to assist prospective students, current students, and parents in understanding University policies and procedures related to the admissions process, financial aid process, registration, paying student bills, and applying for graduation.
Why Work at Michigan?
Students will work up to 20 hours per week
Development of communication, presentation, and problem-solving skills
Deeper understanding of University policies and procedures
Appreciation of diversity and inclusion
Experience in a variety of office environments
Flexible schedule around classes
Shift/Hours/Days: Varies every 4 months, may include nights and weekends
Responsibilities*
Group and individual campus tours
Prep recruitment event/visit materials
Assist at recruitment and enrollment events
Answer student questions in-person, on the phone, and by email
Utilize a case management system to escalate complex questions
Teach students how to submit documents via the student portal
Make outbound calls to prospective and current students
Other office responsibilities as needed
Required Qualifications*
Excellent communication skills
Strong technology skills
Proficiency in Microsoft Office, Google Suite, and U of M-Dearborn student self-service
Possess dependability, leadership skills, and Wolverine pride
Integrity and trustworthiness in dealing with confidential student information
Reliable transportation to campus
Must be a current student
Must maintain at least a 2.5 cumulative GPA
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
