Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the regions polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 24-25 College of Distinction (CoD).
Tribal Land Acknowledgement At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur dAlene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.
Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.
At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.
From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.
Job Summary:
The Testing Center Coordinatoris a vital member of the Student Accommodations and Support Services (SASS) team at Eastern Washington University. Reporting to the Assistant Director for Student Accommodations, this position is responsible for coordinating, administering, monitoring, and maintaining high standards for the universitys proctored exam services, supporting students with approved accommodations under the Americans with Disabilities Act (ADA) and other applicable policies. Exercise independent judgment in interpreting and applying rules and regulations.
This role involves extensive involvement and frequent collaboration with students, faculty, SASS staff, and campus partners to ensure that testing accommodations are implemented accurately and equitably. The coordinator will schedule exam appointments, oversee exam logistics, supervise part-time proctors, and uphold academic integrity. Independently advise students, staff, and faculty regarding the program, policies, procedures, and activities. As part of a broader commitment to equity, access, and student success, the Testing Center Coordinator contributes meaningfully to SASSs mission to create a welcoming and inclusive environment that supports the retention and achievement of all students with disabilities.
This is a primarily in-person position at EWU, offering an exciting opportunity for a detail-oriented, collaborative, and student-centered professional to shape a growing service area through innovation and initiative.
EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.
The salary for this position is $44,868 (minimum) up to $48,036. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits-briefing/benefits/insurance/.
Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.
Required Qualifications:
High school diploma, GED, or a combination of education and experience.
Minimum of five (5) years of professional work experience including experience working in a testing center (or related facility), proctoring exams, performing front office reception, and supervising staff.
Demonstrated ability to manage communication across multiple stakeholders simultaneously
Strong organizational skills, including attention to detail and experience managing concurrent tasks or projects
Proven experience supporting individuals in high-stress or emotionally elevated situations
Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.
Strong written, verbal, and interpersonal communication skills
Preferred Qualifications:
Bachelors degree in Education, Special Education, Psychology, Disability Studies, or a related field
Experience developing complex group schedules or coordinating multiple calendars
Familiarity with standardized assessments or exam accommodations
Proficiency with Accessible Information Management (AIM) or similar accommodation management software
Experience working with students with mental health, learning, attentional, or chronic health conditions
Prior experience in higher education or disability services/ADA
Bilingual or multilingual skills
Other Skills and Abilities:
Job Duties: Exam Coordination and Administration
Coordinate and schedule accommodated testing appointments in collaboration with students, instructors, and SASS staff
Ensure all accommodations listed in students letters of accommodation are accurately applied during exams
Serve as the primary liaison between faculty and students regarding exam logistics, timelines, and expectations
Maintain secure storage and handling of all exam materials, including receipt, preparation, and return of exams
Administer in-person and online exams in compliance with instructor requirements and EWU policies
Prepare exam packets, verify student identification, and maintain testing integrity
Troubleshoot exam-related issues and respond to emergent concerns during testing sessions
Percent of Time: 40
Testing Center Management
Maintain a secure, quiet, and distraction-reduced testing environment
Monitor and manage inventory of testing supplies, assistive technology, and equipment
Coordinate with EWU IT and SASS technology staff to support technology access and functionality
Track and report testing center usage data, trends, and outcomes for assessment and improvement
Percent of Time: 20
Main Office Support
Assist with customer service in the SASS main office including welcoming staff, students, and other visitors, and answering and directing phone calls
Provide administrative support to the main office, including triaging correspondence (e-mail, phone and other outreach), maintaining schedules, organizing files, and supporting front desk operations
Respond to in-person, telephone, and email inquiries regarding the program, departmental procedures and services and provide accurate and up-to-date information; refer non-routine questions and inquiries to appropriate staff within department
Assist with AIM database (student accommodation database) review and data entry, as appropriate
Provide backup support for Operations Manager during high-traffic times and breaks
Percent of Time: 20
Staff Supervision and Scheduling
Hire, train, supervise and direct work of part-time student and/or professional proctors
Build and manage testing schedules for part-time proctors and assist SASS staff with proctor coverage as needed
Provide guidance and support to proctors regarding testing protocols and student needs
Serve as primary contact for any academic integrity concerns arising during proctored exams
Percent of Time: 10
University and Division Service
Maintain compliance with all relevant federal, state, and institutional policies, including FERPA, ADA, and university academic integrity policies
Participate in professional development and university trainings relevant to the role
Represent the program and serve on committees or working groups and attend meeting, as appropriate, to support division goals
Perform other duties as assigned in support of the mission of SASS and Student Affairs
Percent of Time: 10 Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Sponsorship is not available for this position at this time.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
This position is covered by the Washington Federation of State Employees Collective Bargaining Agreement:
After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training.
Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies
Salary Information:
$44,868 - $48,036
Posting Date: 01/15/2026 Open Until Further Notice: No Closing Date: 2/15/2026 Screening to Begin: 02/02/2026
Special Instructions to Applicants: Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.
