The Director of Artificial Intelligence Enablement serves as the driver for internal AI usage and knowledge development in the advancement of the NCQA mission and organizational strategic priorities. This role is responsible for reviewing, prioritizing, promoting, and managing strategic AI-enabled solutions, capabilities, and processes to produce internal efficiencies across the enterprise and leading the maturity of NCQA’s AI-enabled workforce.

Responsibilities:

Internal Capability Review & AI Strategy Execution – 

• Evaluate and prioritize internal efficiency and future capability opportunities in alignment with organization strategic direction. 
• Support AI pilot/project teams to define ROI metrics, outcomes evaluation frameworks, and organizational standards for responsible and effective AI implementations. 
• Develop best-practice implementation playbooks for AI-enabled process optimization and capability development across the organization.
• Provide management oversight (in partnership with department Executive) over all internal AI-related projects.
• Drive reporting on internal productivity efficiency gains. 
• Shape and operationalize enterprise AI programs, ensuring ROI and business impact. 
• Design and operationalize agentic AI solutions to automate research, reasoning, planning, content management, product and customer operations, and decision-making tasks.
• Lead development and delivery of complex AI strategies that enhance business effectiveness and efficiency.
• Provide financial ownership over AI-related investments (CapEx and OpEx) including ongoing planning and reporting.

Internal Training, Workforce Development & Knowledge Enablement

• Develop content (or evaluate external content offerings) for internal training and workshops to increase AI literacy. 
• Develop and guide workforce development strategy in partnership with HR.
• Coach and enable teams on best practices for leveraging AI, including successful pilot planning, and ongoing production monitoring and outcomes evaluation. 
• Facilitate workshops and enablement sessions.

Competency Center Engagement

• Ensure teams are ready to present internal efficiency review opportunities, using a consistent business case framework. 
• Evaluate internal efficiency opportunities with competency center members.
• Evangelize and monitor adherence to best-practice implementation playbooks. This includes coaching and re-calibration related management ownership.
• Drive consensus on internal AI tools and usage policy and procedure development.
• Serve as a functional consultant and business analyst specializing in AI applications.
• Develop reusable delivery assets and accelerators for project teams.
• Collaborate to create proofs of concept (POCs) and points of view (POVs) that expand the use of AI across NCQA.

Industry/Market Research and Discovery

• Cultivate understanding of industry developments and trends for AI: 
• Internal efficiency opportunities for NCQA.
• NCQA customer utilization of AI in health care environment.
• Competitor offerings competing with NCQA offerings.
• Disseminate relevant industry trends and evolution with NCQA staff.
• Provide thought leadership and define best practices for integrating AI within various ecosystems. 
• Partner with marketing to create customer stories showcasing AI success.

• Bachelor’s degree in relevant field. Master's degree preferred.
• •3+ years project management experience.
• 2+ years subject matter AI/ML experience with at least 1 year of implementation experience with Agentic AI solutions and at least 2 years of implementation experience with traditional deterministic AI solutions. 
• Practical experience with strategic planning and implementation of AI pilots and production solutions.
• Management experience in coordinating cross-functional teams to implement AI solutions in business process and operations.
• Experience in coaching teams (including ownership of organization methods/practices/procedures) on AI-enabled process optimization and capability development.
• Analytical skills.
• Ability to translate complex AI concepts into actionable strategies for non-technical stakeholders.
• Proficiency in Microsoft applications.
• Excellent written and oral communication skills.
• Planning and organization skills.
• Time Management.
• Facilitation skills.
• Conflict resolution experience.
• Familiarity with agentic AI concepts, cognitive architectures, and autonomous agents.
• Hands-on experience with generative AI frameworks.

 Compensation & Benefits: 

• For new hires, this position pays in the range of $150K - $180K per year, depending on experience.
• This position is eligible for an annual incentive bonus, payable in accordance with policy.
• Click here for employee benefit information.

NCQA is committed to being an employer of choice and fostering an inclusive culture and workplace. We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws. NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).