Financial Counselor
This role is responsible for providing financial support to include- financial assistance application assessment and approval, HPE Medicaid application, pre service estimates, pre service insurance eligibility review, out of pocket review, payment plans to include debt to income assessment, drug co pay assistance and provide a resource for onsite billing questions, international patient billing review and pre-payments.
Provide optimum face to face service for all patients needing assistance
Facilitates referrals to Medicaid as applicable
Completes and approves/denies Financial Assistance Applications/ Epic/Onbase
Perform insurance reviews for eligibility for hospital and professional services
Provides estimates, out of pocket requirements, copayment and co insurance, payment plans, D/I review
Support drug co pay application completion / set up drug coverage in EPIC
Use Cyracom translation devices for all patients requiring translation services
Review patient bills and provide resolution or provide connection to a resource able to address the issue.
Take pre payments as well as payments towards payment plans, sets up payment plans
Review daily EPIC reports and work queues to provide financial follow up
Updates EPIC and reviews flags, guarantor, registration, insurances and appropriate billing indicators
Adheres to contractual guidelines and accepted payer guidelines
Makes every effort to minimize loss of reimbursement, denials or delays. Analyzes denials when needed to determine root cause.
Review International patients and set up pre-payment prior to treatment per MC Policy
This is a multi-location department and it is the expectation that all team members will be able to support the multiple location tasks and are able to comfortably work in all locations.
This position will not consider candidates who require immigration sponsorship at this time or in the future.
MINIMUM REQUIREMENTS
Education: High School or equivalent required. Bachelors Degree preferred.
Experience: 4 years relevant experience in customer service and extensive use of desktop computers and applications.
Licensure: None
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. Patient facing and seated most of the day.
The starting base rate for this role is $15.99 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report Best Hospitals guide rates UVA Health University Medical Center as High Performing in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Childrens is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVAs commitment to non-discrimination and equal opportunity employment.
