Responsibilities:

• Prepare detailed documentation to facilitate project production according to client specifications, including product details, pricing, delivery schedules, quantities, and other requirements as outlined by internal teams.
• Receive and accurately document customer orders within assigned product categories.
• Generate, review, and distribute daily, weekly, and monthly order reports to clients as needed.
• Manage and process requests for quotes and proposals for sales personnel and designated clients, ensuring timely responses aligned with client expectations.
• Coordinate and follow up on installation schedules and requirements as necessary.
• Monitor client orders and change requests, proactively addressing potential issues and communicating updates to clients, sales teams, and production departments.
• Handle customer complaints related to the business unit, ensuring timely resolution and appropriate cost allocation when applicable.
• Evaluate and recommend process improvements within the plant to enhance efficiency and effectiveness.
• Perform additional tasks as assigned to support business objectives.

Qualifications:

• Associate's Degree or higher required.
• 1-3 years of experience as a Customer Service Representative, ideally in a B2B or manufacturing environment.
• Ability to cross-train in various roles to support professional growth.
• Strong leadership abilities and sound decision-making skills.
• Quick-thinking and adaptable, with a strong willingness to learn.

Additional Info:

• Pay: $24-$26/hr - Depending on experience
• Location: 100% Onsite
• Schedule: 8 AM-4:30 PM Mon-Fri

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.