I feel I'm a hire because I'm excellent with people and I'm a problem-solver by nature. My tag-line on my website is "Tish Thompson. Problem Solved." I chose that because I firmly believe that there is no problem that I can't fix.
I'm presently self-employed as a Real Estate Agent. My primary customer base is distressed sellers, which is a very difficult area to cover. I've managed to do it successfully for the last 5 years.
Prior to becoming an agent, I supervised a team of analysts at America Online. I was the first female to hold that position in the GAN NOC. Under my supervision, my team created tools and implemented processes that led to a 90% reduction in trouble-tickets. Our processes led to increased productivity and morale, and allowed our group to take on other assignments because of the reduction in workload.