About the Opportunity:  

At Polk State, our amazing faculty and staff create an inspiring workplace. This professional position reports to the Director of Student Financial Services and is an excellent opportunity within the College’s Student Financial Services department.   We offer a collaborative, creative and culturally diverse work environment. If you want to be supported in your efforts to grow professionally and to be recognized for your contributions, then come work for Polk State. 

SOAR, EAGLES!

About the Position:

The purpose of the Assistant Director of Student Financial Services is to ensure efficient and effective delivery of financial aid to all eligible students and responsibility for the daily operations, training and supervision of Student Financial Services staff involved in the awarding and delivery of financial aid.  The delivery includes but is not limited to the development, maintenance and assessment of all financial aid computerized systems while providing excellent customer service to all students and maintain fluid communication between staff and administration both inside and outside the department.  The focus of the position is to create a positive work environment on the Lakeland campus and affiliated centers while providing a visionary approach toward improvement of technology based services and personnel services.

Essential Functions/Duties:  

• Provide leadership in assessing financial aid information on the Internet, and maintenance of a user-friendly Website.  This may include providing expert technical assistance and leadership to institutional units that are jointly responsible for the development as well as overseeing the management of information for both the staff and the student.


• Direct and supervise the daily awarding operation and coordination of financial aid services, including the supervision of customer service assistants, processing assistants and veterans services assistants.


• Counsel and advise students, parents, community and other constituents on financial aid process and procedures with respect to FERPA.


• Increase awareness of financial aid changes, deadlines, and important information circulation through developing presentations, workshops, and publications in conjunction with on-campus and off-campus participation and coordinating with high school guidance counselors.


• Develop and implement the planning, writing, implementation, training and communication of financial aid rules and procedures.  Assist with the development of departmental policies, procedures and manuals.  Provide departmental support in identifying and solving system based problems.


• Maintain current knowledge of all changes made in the federal, state and institutional regulations pertaining to, effecting and involving the Office of Student Financial Services.


• Assist the Director with the management, implementation and maintenance of federal, state, institutional and private financial aid programs.


• Assist the Director with the completion of state and federal financial aid reports as well as the establishment of financial aid parameters for the equitable distribution of financial aid to all students.

This position is a level P15.

Submitting a resume online at an alternate job site could cause valuable screening information to be missed. A Polk State College eApplication is required in order to be considered for the position.

For additional information, please visit our web site at www.polk.edu or apply directly at: http://polkstate-openhire.silkroad.com/epostings/submit.cfm?fuseaction=app.dspjob&jobid=506&company_id=16397&jobboardid=690

1. The ability to maintain an effective rapport with College personnel.


2. Excellent organizational skills, with special attention to details.


3. Excellent oral and written communications skills.


4. Ability to work well with others.


5. General office skills.


6. Extensive knowledge and experience utilizing integrated computerized systems.


7. Proficient in use of MS Office Word and Excel software.


8. Ability to produce, analyze and utilize complex data and reports.


9. Ability to maintain confidential information.


10. Maintain professional appearance.

Required Education:

A bachelor's degree from a regionally accredited college or university (or equivalent) is required.

A minimum of 3 years of managerial or supervisory experience in student financial services or a relevant area is required.

Important Information:

• Application Requirements: A completed online application consists of:

• a resume, and


• an electronic job application (all sections completed).


• Submissions that do not include all required information will not be considered.

• Background Screening: Reference checks, successful completion of a Level II background check (fingerprinting), and third-party Education Verification for all stated degrees will be required prior to employment.

• Non-Instructional Transcripts: 

• For professional/salaried positions (generally P16 and below), uploading of unofficial transcript(s)(with confidential information redacted) during the hiring process is welcomed, but not required.

• Submission of official transcripts for the terminal degree will be required as a condition of employment following receipt of job offer.

• Foreign Transcripts:  Faculty with international degrees must have their coursework evaluated in terms of U.S. "equivalency." Polk State College requires that all international credential evaluations be conducted by one of the companies affiliated with the National Association of Credential Evaluation Services, Inc. (NACES®). More information about NACES® affiliatescan be obtained at the NACES® website. 

• Veterans’ Preference: Eligible applicants must use the Documentation Form to apply for Veterans’ Preference for positions in qualifying categories.  Instructional, administrator and certain professional/salaried positions are exempt from veteran’s preference (see FL Statute 110.205). 

• All required documentation (Polk State Veteran’s Preference Documentation Form and the DD-214) must be submitted with the completed application for consideration.

• As a general rule, Polk State College does not provide H1-B visa sponsorship. Exceptions may be made based on the College's need for a candidate with unique skills and expertise and where the College cannot otherwise recruit and hire qualified non-sponsored candidates.

• Relocation: Polk State College does NOT provide relocation assistance for this position.

• This position will close at 8:00 a.m. on Friday, August 7, 2015.

NOTE:  We encourage applicants to provide feedback of their experience or request help at Careers@polk.edu.

Polk State College is an equal access/equal opportunity institution committed to excellence through diversity in education and employment. The College complies with all state and federal laws granting rights to students, employees, and applicants for employment or admission to the College. The College prohibits unlawful discrimination on the basis of race, color, national origin, creed, ethnicity, sex, age, religion, sexual orientation, marital status, veteran status, genetic information or disability in any of its employment policies or practices, educational programs, or activities.  For questions or concerns, please contact: Valparisa Baker, Director, Equity & Diversity (Title IX Coordinator), 999 Avenue H, NE, Winter Haven, FL  33881, Office:  WAD 227, 863.292.3602 Ext. 5378, vbaker@polk.edu.

Polk State College is a drug-free workplace and participates in E-Verify.

Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Polk State, please call 863-297-1070 or e-mail Careers@polk.edu and let us know the nature of your request, along with your contact information.  Reasonable accommodations are considered on a case-by-case basis.  Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.