Product Analyst/ Manager
As a product analyst/ manager, you will be responsible for developing strong functional business knowledge and technical understanding of Chase Card family of products, technology platforms, operations and servicing to assist in delivery of technology solutions for Card Services. You will develop strong partnerships with their Area Product Owner and cross-functional stakeholders to develop a robust product roadmap and help deliver superior products
Job Responsibilities
Support the transformation roadmap of a “Digital-1st” customer experience and real time availability of data and services that balances stakeholder inputs and Minimum Viable Product releases
Have the ability to write user stories and contribute to the overall work in the team(s) sprints.
Understand, coordinate, and communicate sprint, testing and implementation schedules to ensure successful technology solutions build progress aligned with business strategy and objectives
Understand Card product platform with UI’s, APIs, services, and data-driven insights that deliver unique experiences across the end-to-end card customer journey
Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues
Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews
Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
Partner with multiple stakeholders to manage prioritization, resourcing, controls, readiness, and go-to-market plans
Attend Agile SCRUM recommended events and provide guidance and feedback to team members.
Qualifications & Requirements
3-5 years of experience in product management, information technology and/or Business Operations
Working knowledge of Credit Card issuing or acceptance, Card Operations/Service, IT and its supporting Lines of Businesses strongly preferred
Proven ability to manage multiple initiatives simultaneously with clear structure and clarity
Experience working in an Agile based product and software development environment
Work experience on mobile, web, API based applications on public cloud, data analytics, applying design thinking (client journey, UX / UI, moments of truth) preferred
Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently
Ability to influence and partner / collaborate to drive cross-functional teams
