Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Job Description

The Validation/Dispatch department reviews and confirms data prior to dispatching to the end users. The Dispatch Supervisor oversees dispatchers by training and providing the tools the team needs to be successful as well as oversee daily operations of the dispatch process while ensuring policies and procedures are followed.

• Supervise and provide leadership for dispatchers to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning.

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Continually assess the service level and provide recommendations to Business Operations and Planning Manager regarding opportunities to improve operational performance.

• Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.

• Embrace, promote and lead continuous improvement efforts.

• Engage in Dispatch activities as needed.

Preferred Qualifications:

• Associate, Vocational or Technical Degree required

• 3-5 years of experience in Customer Service and/or Leadership

• Demonstrated experience leading, directing, communicating change and developing a team strongly desired.

• Preferred candidates will have working knowledge of LPR Technology.

• Strong skill base and comfort with technology including Microsoft Office, specifically Excel, and routing or dispatching systems.

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Basic Requirements

• Associate, Vocational or Technical Degree required

• 3-5 years of experience in Customer Service and/or Leadership

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy.  We strongly encourage all employees to be fully vaccinated.  Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.  These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.