Online Enrollment Advisor - Remote
Under the direction of the Enrollment Manager/Director, the Enrollment Advisor advises, guides, educates, consults, and supports qualified potential students in achieving their professional and personal goals by enrolling in one of the Universityís on-line higher education degree programs. Student leads are provided to the Enrollment Advisor who is then expected to engage in consultative, relationship-building activities to nurture qualified leads into applicants. The Enrollment Advisor will be responsible for quality outbound calls, quality inbound calls, lead contact activity, completed applications of qualified students, professional and positive attitude, exceptional level of customer service provided from lead stage through enrollment, fostering of working relationships, goal achievement, and exceptional verbal and written communication skills. The Enrollment Advisor is expected to collaborate with the Financial Aid Office, Registrar, Student Accounts and the Unive rsityís Schools and Colleges, among others, to assist on-line students through the enrollment process. As the main University representative to students, the Enrollment Advisor will be responsible for an exceptional and complete customer enrollment experience.
Specifically, the Enrollment Advisor will:
Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs.
Receive and follow-up on potential students via phone, email, fax online/social medial/chat, and direct mail student inquiries relating to obtaining advanced degrees.
Qualify and advise students for various academic programs.
Assist students with the enrollment process.
Build rapport and provide guidance for students interested in obtaining a degree.
Coordinate and work collaboratively with the Financial Aid Office, Registrarís Office, Student Accounts, individual school/college representatives and other University departments to ensure an excellent student experience.
Consistently review studentís in the application process to ensure they are informed of their requirements and deadlines.
Review all applications and help to administer the admissions decisions process as developed and defined by the individual School/College.
In consultation with the Enrollment Manager/Director, determine if a case is a special admission case or ambiguous case for admission and make requests for review or for exception to policies to the designated school/program director.
Provide unofficial assessment of transfer of credit for prospective students.
Award transfer credit based on standards and guidelines developed by the School/College and communicate award to student and appropriate administrative office (e.g. Registrar, Financial Aid).
Communicate with potential students on admission requirement, policies and procedures, transfer of credit and related issues.
Administer the transcription of transfer credit into the student information system once official evaluations are completed.
Ensure organizational policy and procedures are followed regarding security and confidentiality pertaining to the collection/or use of personally identifiable information.
Strictly adhere to organization procedures regarding security and confidential of student financial and FERPA protected information.
Other duties as assigned
Bachelorís Degree required
Minimum 1-3 yearsí experience in customer service, account management or relationship building in Higher Education (Admission, Academic Advising, Financial Aid or Registrar).
Skills & Knowledge Requirements:
Working knowledge of Microsoft Office software
Skill in the use of computerized systems and databases, customer relationship management systems
Excellent telephone etiquette and skills
Excellent written skills
Ability to communicate effectively via internet-based media or social media
Ability to work in a faced paced environment
Excellent time management skills
Strong ability to work well under time pressure and meet deadlines and goals;
Exceptional attention to detail and organization;
Ability to foster a cooperative work environment.
Customer service oriented
Schedule for position may vary, and person may be required to work evening and weekend hours.