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Job Title: Audio Visual Technician
Company Name: Coupa
Location: Reno, NV United States
Position Type: Full Time
Post Date: 09/24/2022
Expire Date: 10/24/2022
Job Categories: Computers, Software, Customer Service and Call Center, Employment Placement Agencies, Financial Services, Human Resources, Information Technology, Executive Management
Job Description
Audio Visual Technician
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a Great Place to Work by the Great Place to Work organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? Were a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, were building a great company that is laser focused on three core values:

1. Ensure Customer Success  Obsessive and unwavering commitment to making customers successful.
2. Focus On Results  Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence  Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Reporting to the AV Team Lead, the AV Engineers role is to operate, support and maintain in-house audio-visual equipment in auditoriums, conference rooms and offices. Provide technical support and guidance to AV tech and be the escalation point. Our team's goal is to help our colleagues maximize their ability to collaborate and communicate through the effective use of technology.

How You Will Make An Impact:
  • Monitor the health status of all conference rooms globally
  • Track global AV Assets and help establish refresh cycles
  • Maintain Zoom admin for daily operations and deployments
  • Participate in regular weekly meetings to discuss upcoming events and their requirements
  • Communicate any foreseeable problems to Event Service Operations Program Manager at the earliest opportunity
  • Support planning and execution of events from large events to small user groups
  • Diagnose and troubleshoot audio and video equipment issues
  • Intake customer service request and manage them to completion
  • Consult with cross-functional teams and internal users regarding the exact audio-visual requirements for events
  • Support planning and execution of events of various sizes

  • What You Will Need To Succeed:
  • 4+ years of relevant working experience in AV/VC engineering
  • Strong understanding of Zoom and Zoom Room features and capabilities
  • Proven experience with troubleshooting industry standard devices such as Crestron, Extron Biamp and Clearone, DTEN, and Neat
  • Comfortable with basic Mac OSX and Windows configuration as it relates to conference platforms such as Zoom, MS Teams, Meet.
  • Excellent critical thinking, problem solving and troubleshooting skills with the ability to provide advanced troubleshooting on any device
  • Strong verbal and written communication skills
  • Demonstrated success in event coordination and project coordination
  • Time management and ability to work under pressure with a high sense of urgency
  • Passionate about the job and tasks at hand and be self-motivated and energetic
  • Excellent understanding of signal flow in both audio and video installations

  • At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of todays dynamic businesses. Its our people who make it happen, and we strive to attract and retain the best in every discipline.

    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunchesAnd much more!

    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

    Please be advised, inquiries or resumes from recruiters will not be accepted.
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