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Job Title: Manager, Shared Services & HR Operations
Company Name: Coupa
Location: Reno, NV United States
Position Type: Full Time
Post Date: 09/24/2022
Expire Date: 10/24/2022
Job Categories: Accounting/Auditing, Computers, Software, Employment Placement Agencies, Financial Services, Human Resources, Information Technology, Executive Management, Quality Control
Job Description
Manager, Shared Services & HR Operations
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a Great Place to Work by the Great Place to Work organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? Were a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, were building a great company that is laser focused on three core values:

1. Ensure Customer Success  Obsessive and unwavering commitment to making customers successful.
2. Focus On Results  Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence  Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

We are looking for a Global HR Operations Manager to join our growing People organization. This role will drive the transformation of our overall HR Operations service delivery model by optimizing and redesigning HR processes and HR technologies. You'll evaluate our current working model and collaborate with HR Business Partners and global stakeholders by recommending and implementing improved policies and procedures to drive operational efficiency and customer satisfaction.You will coach, mentor, and develop team members to ensure their skills, knowledge, and responsibilities align with the group/company goals and maintain effective morale, productivity, and capability. This position reports directly to the Sr. Director of Global HR Operations and Technology.

  • Manage a global team across India, Europe & USA to drive an exceptional experience throughout the entire employee lifecycle from Onboarding to termination. 
  • Evaluate our programs and processes, identify any gaps, and develop execution plans with your team, as the business continues to scale globally
  • Manage HR day-to-day operations including report generation, data management, and data audits. 
  • Create and maintain knowledge base materials such as process workflows, detailed step-by-step procedures standard operation procedure (SOP), or job aids and ensures team usage 
  • Ensure compliance with all regulations, policies, procedures, and guidelines that impact or govern the Human Resources function, including SOX compliance and GDPR protocols.
  • Coordinate with payroll and IT teams to ensure proper data integrity, data transfer, and assist with reporting for data validation
  • Improving the overall employee experience by strengthening the operational foundation for the business.
  • Collaborate with other members of the People Team to manage and improve the People Ops Helpdesk. Work with IT to design scalable support processes, defining and delivering ambitious SLAs.
  • Project Management: Lead various HR projects assess objectives, scope, establish project timelines, and hold team members accountable to deliver results.

  • Experience:
  • Bachelors Degree in Human Resources or equivalent work experience
  • 5-8 years of progressive HR experience in global HR Operations which include Shared Services system-related technology, processes, and metrics.
  • Experience in implementation of a global HCM, Ceridian experience preferred but not required
  • Hands-on experience developing, recommending, and implementing global HR operational solutions and automated processes to drive self-service, and increase employee satisfaction.
  • Excellent project management and organizational skills, including the ability to effectively manage numerous concurrent projects and tasks in a fast-paced and rapidly growing global environment.
  • Excellent written and verbal communication to prepare high-quality documents to influence strategy.
  • Strong management, leadership, and analytical skills with attention to detail to ensure work is performed timely and accurately.
  • Experience in managing SOX program, internal audit, and a global HR Operations team
  • Demonstrated knowledge of the HR function & processes with experience implementing processes and SOP to build automation and efficiency
  • Strong knowledge of G-Suite Products, MS Office, and advanced Excel skills.

  • At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of todays dynamic businesses. Its our people who make it happen, and we strive to attract and retain the best in every discipline.

    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunchesAnd much more!

    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

    Please be advised, inquiries or resumes from recruiters will not be accepted.
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