Job Title: Field Applications Specialist - Cell & Gene Therapy
Boston, MA United States
Biotechnology and Pharmaceutical, Customer Service and Call Center, Healthcare, Other, Information Technology, Manufacturing and Production, Sales, Research & Development, Medical
Field Applications Specialist - Cell & Gene Therapy
Be part of something altogether life-changing!
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What youll do
Organize and deliver product demonstrations, training, sites visit and follow ups for customers in the USCAN region.
Provide pre and post sales technical support to customers and sales teams on products, reagents and cell therapy workflows.
Design-in new products for customers moving from open to closed systems, or scaling their processes.
Develop good long-term customer relationships, and high customer satisfaction whilst utilizing to optimum level resources in the company.
Troubleshoot customer technical issues and add value by identifying continuous improvement opportunities in their manufacturing processes and designing and implementing innovative process enhancement.
Ensure exhaustive reporting of all on-field activities and customer contacts on SFDC.
Design, develop and deliver training courses, theoretical as well as practical, in the field of cell therapy.
Collect customer and market feedback from the field and channel it to internal team and relevant departments.
Assist in management for demo device preparation and laboratory support for customer and/or business need technical process runs in the lab.
Who you are
Degree in Cell Biology, Engineering, or other Life Sciences discipline.
2 5 years experience within the cell therapy industry.
Experience of working in a cell therapy process development lab/GMP facility.
Be able to demonstrate problem solving and critical thinking.
Demonstrates a high standard of written/verbal communication.
Demonstrate knowledge and skill in customer service.
Willing to travel up to 75%.
When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation.
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