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Job Title: IT Support Specialist
Company Name: Coupa
Location: Reno, NV United States
Position Type: Full Time
Post Date: 09/03/2022
Expire Date: 10/03/2022
Job Categories: Computers, Software, Customer Service and Call Center, Employment Placement Agencies, Financial Services, Human Resources, Information Technology, Law Enforcement, and Security, Quality Control
Job Description
IT Support Specialist
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a Great Place to Work by the Great Place to Work organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? Were a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, were building a great company that is laser focused on three core values:

1. Ensure Customer Success  Obsessive and unwavering commitment to making customers successful.
2. Focus On Results  Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence  Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

  • IT L1 Service Desk Technical Support (US Hours)
  • Weekend Service Desk Coverage (Rotation)
  • End user instruction and training
  • First Contact Respond to user inquiries
  • Recommend and perform actions to correct problems
  • Escalate security issues according to company policy
  • Own, follow-up and drive problem resolution
  • Proactively monitor, analyze, and troubleshoot issues
  • Perform quality assurance when required
  • Establish and maintain vendor relationships

  • Requirements:
  • Bachelors degree in related field or equivalent experience preferred.
  • MAC OSX 
  • Windows desktop OS, Windows10
  • Microsoft Office 365 applications: Outlook, Word, Excel, Powerpoint
  • Google Apps: Gmail, Google Drive
  • Remote access technologie ZOOM
  • Messaging tool : Slack
  • Basic Networking (TCP/IP, DNS, routing, subnetting)
  • Knowledge of the following: OKTA, Intune, JAMF
  • Works well under pressure
  • Energetic self-starter who shows personal initiative
  • Good communication and support skills are important as well as being resourceful in troubleshooting and problem solving.
  • At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of todays dynamic businesses. Its our people who make it happen, and we strive to attract and retain the best in every discipline.

    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunchesAnd much more!

    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

    Please be advised, inquiries or resumes from recruiters will not be accepted.
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    Company Name: Coupa
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