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Job Title: IT Director - Digital Engineering
Company Name: PetSmart
Location: Phoenix, AZ United States
Position Type: Full Time
Post Date: 01/15/2022
Expire Date: 06/08/2022
Job Categories: Advertising/Marketing/Public Relations, Architectural Services, Computers, Software, Construction, Mining and Trades, Engineering, Healthcare, Other, Information Technology, Internet/E-Commerce, Law Enforcement, and Security, Retail/Wholesale, Sales, Counseling, Executive Management, Quality Control, Research & Development, Medical, Web Technology, Nonprofit and Volunteer Services
Job Description
IT Director - Digital Engineering
About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.


Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Job

IT DIRECTOR – DIGITAL ENGINEERING (eCommerce and Omnichannel)


PetSmart is accelerating its Digital transformation journey and is looking for a seasoned, retail-focused Engineering leader who can grow our team, mature our processes, contribute to strategy, and deliver value to our customers through new capabilities and experiences. PetSmart is at a key inflection point in our eCommerce and Omnichannel maturity and we’re looking for a leader who is excited by the opportunity to chart and enact our vision for the future. 


In this role, you will lead a sizable team responsible for the architecture, development, quality and operations of all facets of our customer-facing Digital Properties (PetSmart.com, our Services Booking website, mobile app, etc.) and omni-capabilities.  You will also be a key contributor to unifying our Enterprise technology strategy with business objectives.  




  • Lead the Engineering, Solution Architecture, Quality Assurance, and Operations functions of our customer-facing Digital business
  • Partner with product teams and business stakeholders to unify technology strategy with business objectives
  • Partner across IT to facilitate Enterprise IT roadmaps and standards
  • Contribute to the technical discovery and planning for new projects
  • Propose and enact technical solutions set across delivery team and in coordination with IT Strategy
  • Grow and mature a highly efficient, productive, high-quality engineering organization that consistently delivers on time
  • Propose and enact innovative ideas to improve velocity, quality, and enable new capabilities aligned with our strategic direction
  • Establish an Operations capability that both addresses incidents quickly as they arise and prevents issues at the forefront through building for resilience (currently a nascent, vendor-driven capability we expect to bring in-house)
  • Mature our QA processes to focus on automation over manual testing
  • Anticipate risks and issues and work to resolve roadblocks
  • Evaluate potential partner relationships
  • Identify and manage key systems metrics used to advise technical direction
  • Develop a high-performing team by attracting and retaining a talented, diverse, high performing team of managers, engineers and architects
  • Coach, counsel, and mentor associates on their performance 
  • Plan and manage team capacity through effective resource planning and tracking
  • Manage vendor partnerships by establishing effective working relationships with vendors
  • Ensure vendors provide appropriate talent and attention on projects
  • Influence vendor software and new capability roadmaps
  • Collaborate with other IT and functional leaders across the appropriate business areas
  • Constantly pursue and learn industry leading/innovative engineering best practices/tools


  • 5+ years’ experience in leading successful IT engineering teams
  • 10+ years’ experience in implementing systems and business capabilities
  • 10+ years’ experience in application integration, solution design and support
  • Significant experience in an eCommerce (preferably omnichannel) space and a thorough understanding of related technology and patterns (ecommerce platforms, order management, content management, inventory, payments, Marketing technology, etc.)
  • Experience with web and mobile client-side technology (ReactJS, NextJS, iOS, Android, React Native, etc.)
  • Salesforce Commerce Cloud experience, a plus
  • Have built and delivered large scale enterprise systems/products and have extensive hands-on experience
  • Experience building systems as service-oriented architecture and/or microservices architecture
  • Experience with Automation, Continuous delivery, and Continuous integration pipelines
  • Experience with product team structure and Agile delivery, SAFe preferred
  • Experience developing and managing budgets
  • Deep Business, Technology, Process, and Change Management skills
  • Ability to analyze and evaluate complex business, system & process opportunities 
  • Ability to build relationships, influence, and build consensus across a broad set of contributors and leaders
  • Ability to provide thought leadership
  • Excellent analysis/troubleshooting skills
  • Great interpersonal skills, especially communication skills written and verbal
  • Good negotiation skills 
  • High customer orientation 
  • Keen interest in learning new areas and new ideas 
  • Demonstrated willingness to take a stand on important issues
  • Ability to operate effectively in a matrix organization 
  • Comfortable with ambiguity and change
  • Bachelor's Degree in Computer Science or equivalent blend of relevant experience and education expected

About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
  • Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
  • Learn more about #LifeAtPetSmart in the IT space from our team members: https://www.blog.lifeatpetsmart.com/it
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Contact Information
Company Name: PetSmart
Company Description:

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