Advertising/Marketing/Public Relations, Architectural Services, Computers, Software, Construction, Mining and Trades, Engineering, Healthcare, Other, Information Technology, Internet/E-Commerce, Law Enforcement, and Security, Retail/Wholesale, Sales, Counseling, Executive Management, Quality Control, Research & Development, Medical, Web Technology, Nonprofit and Volunteer Services
Job Description
IT Director - Digital Engineering About the Team
It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
About the Job
IT DIRECTOR – DIGITAL ENGINEERING (eCommerce and Omnichannel)
PetSmart is accelerating its Digital transformation journey and is looking for a seasoned, retail-focused Engineering leader who can grow our team, mature our processes, contribute to strategy, and deliver value to our customers through new capabilities and experiences. PetSmart is at a key inflection point in our eCommerce and Omnichannel maturity and we’re looking for a leader who is excited by the opportunity to chart and enact our vision for the future.
In this role, you will lead a sizable team responsible for the architecture, development, quality and operations of all facets of our customer-facing Digital Properties (PetSmart.com, our Services Booking website, mobile app, etc.) and omni-capabilities. You will also be a key contributor to unifying our Enterprise technology strategy with business objectives.
Responsibilities
Lead the Engineering, Solution Architecture, Quality Assurance, and Operations functions of our customer-facing Digital business
Partner with product teams and business stakeholders to unify technology strategy with business objectives
Partner across IT to facilitate Enterprise IT roadmaps and standards
Contribute to the technical discovery and planning for new projects
Propose and enact technical solutions set across delivery team and in coordination with IT Strategy
Grow and mature a highly efficient, productive, high-quality engineering organization that consistently delivers on time
Propose and enact innovative ideas to improve velocity, quality, and enable new capabilities aligned with our strategic direction
Establish an Operations capability that both addresses incidents quickly as they arise and prevents issues at the forefront through building for resilience (currently a nascent, vendor-driven capability we expect to bring in-house)
Mature our QA processes to focus on automation over manual testing
Anticipate risks and issues and work to resolve roadblocks
Evaluate potential partner relationships
Identify and manage key systems metrics used to advise technical direction
Develop a high-performing team by attracting and retaining a talented, diverse, high performing team of managers, engineers and architects
Coach, counsel, and mentor associates on their performance
Plan and manage team capacity through effective resource planning and tracking
Manage vendor partnerships by establishing effective working relationships with vendors
Ensure vendors provide appropriate talent and attention on projects
Influence vendor software and new capability roadmaps
Collaborate with other IT and functional leaders across the appropriate business areas
Constantly pursue and learn industry leading/innovative engineering best practices/tools
Qualifications
5+ years’ experience in leading successful IT engineering teams
10+ years’ experience in implementing systems and business capabilities
10+ years’ experience in application integration, solution design and support
Significant experience in an eCommerce (preferably omnichannel) space and a thorough understanding of related technology and patterns (ecommerce platforms, order management, content management, inventory, payments, Marketing technology, etc.)
Experience with web and mobile client-side technology (ReactJS, NextJS, iOS, Android, React Native, etc.)
Salesforce Commerce Cloud experience, a plus
Have built and delivered large scale enterprise systems/products and have extensive hands-on experience
Experience building systems as service-oriented architecture and/or microservices architecture
Experience with Automation, Continuous delivery, and Continuous integration pipelines
Experience with product team structure and Agile delivery, SAFe preferred
Experience developing and managing budgets
Deep Business, Technology, Process, and Change Management skills
Ability to analyze and evaluate complex business, system & process opportunities
Ability to build relationships, influence, and build consensus across a broad set of contributors and leaders
Ability to provide thought leadership
Excellent analysis/troubleshooting skills
Great interpersonal skills, especially communication skills written and verbal
Good negotiation skills
High customer orientation
Keen interest in learning new areas and new ideas
Demonstrated willingness to take a stand on important issues
Ability to operate effectively in a matrix organization
Comfortable with ambiguity and change
Bachelor's Degree in Computer Science or equivalent blend of relevant experience and education expected
About the Culture
Our home office offers outstanding amenities in a fun and rewarding workplace including:
Pet friendly environment, bring your pets to work!
A work-life balance and family events such as movie nights, art events and holiday festivals
“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
“Sit & Stay” Café serving fresh breakfast and lunch options
Starbucks cart—productivity at its finest!
“Lil’ Paws” learning center and onsite daycare facility
