Home Invites Members Groups Events Careers Directories Videos News Photos Blogs Singles Forums Chat Health & Wellness
Home > Career Center > Job Seekers > Job Search
Job Title: IT Director - Digital Engineering
Company Name: PetSmart
Location: Phoenix, AZ United States
Position Type: Full Time
Post Date: 01/15/2022
Expire Date: 06/08/2022
Job Categories: Advertising/Marketing/Public Relations, Architectural Services, Computers, Software, Construction, Mining and Trades, Engineering, Healthcare, Other, Information Technology, Internet/E-Commerce, Law Enforcement, and Security, Retail/Wholesale, Sales, Counseling, Executive Management, Quality Control, Research & Development, Medical, Web Technology, Nonprofit and Volunteer Services
Job Description
IT Director - Digital Engineering
About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.

 

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.


About the Job

IT DIRECTOR – DIGITAL ENGINEERING (eCommerce and Omnichannel)

 

PetSmart is accelerating its Digital transformation journey and is looking for a seasoned, retail-focused Engineering leader who can grow our team, mature our processes, contribute to strategy, and deliver value to our customers through new capabilities and experiences. PetSmart is at a key inflection point in our eCommerce and Omnichannel maturity and we’re looking for a leader who is excited by the opportunity to chart and enact our vision for the future. 

 

In this role, you will lead a sizable team responsible for the architecture, development, quality and operations of all facets of our customer-facing Digital Properties (PetSmart.com, our Services Booking website, mobile app, etc.) and omni-capabilities.  You will also be a key contributor to unifying our Enterprise technology strategy with business objectives.  

 

Responsibilities

 

  • Lead the Engineering, Solution Architecture, Quality Assurance, and Operations functions of our customer-facing Digital business
  • Partner with product teams and business stakeholders to unify technology strategy with business objectives
  • Partner across IT to facilitate Enterprise IT roadmaps and standards
  • Contribute to the technical discovery and planning for new projects
  • Propose and enact technical solutions set across delivery team and in coordination with IT Strategy
  • Grow and mature a highly efficient, productive, high-quality engineering organization that consistently delivers on time
  • Propose and enact innovative ideas to improve velocity, quality, and enable new capabilities aligned with our strategic direction
  • Establish an Operations capability that both addresses incidents quickly as they arise and prevents issues at the forefront through building for resilience (currently a nascent, vendor-driven capability we expect to bring in-house)
  • Mature our QA processes to focus on automation over manual testing
  • Anticipate risks and issues and work to resolve roadblocks
  • Evaluate potential partner relationships
  • Identify and manage key systems metrics used to advise technical direction
  • Develop a high-performing team by attracting and retaining a talented, diverse, high performing team of managers, engineers and architects
  • Coach, counsel, and mentor associates on their performance 
  • Plan and manage team capacity through effective resource planning and tracking
  • Manage vendor partnerships by establishing effective working relationships with vendors
  • Ensure vendors provide appropriate talent and attention on projects
  • Influence vendor software and new capability roadmaps
  • Collaborate with other IT and functional leaders across the appropriate business areas
  • Constantly pursue and learn industry leading/innovative engineering best practices/tools

Qualifications

  • 5+ years’ experience in leading successful IT engineering teams
  • 10+ years’ experience in implementing systems and business capabilities
  • 10+ years’ experience in application integration, solution design and support
  • Significant experience in an eCommerce (preferably omnichannel) space and a thorough understanding of related technology and patterns (ecommerce platforms, order management, content management, inventory, payments, Marketing technology, etc.)
  • Experience with web and mobile client-side technology (ReactJS, NextJS, iOS, Android, React Native, etc.)
  • Salesforce Commerce Cloud experience, a plus
  • Have built and delivered large scale enterprise systems/products and have extensive hands-on experience
  • Experience building systems as service-oriented architecture and/or microservices architecture
  • Experience with Automation, Continuous delivery, and Continuous integration pipelines
  • Experience with product team structure and Agile delivery, SAFe preferred
  • Experience developing and managing budgets
  • Deep Business, Technology, Process, and Change Management skills
  • Ability to analyze and evaluate complex business, system & process opportunities 
  • Ability to build relationships, influence, and build consensus across a broad set of contributors and leaders
  • Ability to provide thought leadership
  • Excellent analysis/troubleshooting skills
  • Great interpersonal skills, especially communication skills written and verbal
  • Good negotiation skills 
  • High customer orientation 
  • Keen interest in learning new areas and new ideas 
  • Demonstrated willingness to take a stand on important issues
  • Ability to operate effectively in a matrix organization 
  • Comfortable with ambiguity and change
  • Bachelor's Degree in Computer Science or equivalent blend of relevant experience and education expected

About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
  • Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
  • Learn more about #LifeAtPetSmart in the IT space from our team members: https://www.blog.lifeatpetsmart.com/it
Share |
Contact Information
Company Name: PetSmart
Website:https://careers.petsmart.com/jobs/3313?lang=en-us
Company Description:

Please visit our employer showcase!
Apply Now | Forward Job to a Friend | More Jobs From This Employer

(Advertise Here)
New Members
>> more | invite 
Latest Jobs
Wells Fargo Black or African American Graduating Seniors Pipeline Forum with Wells Fargo in Virtual, NC.
Wells Fargo Environmental Finance Originator with Wells Fargo in San Francisco, CA.
Growth Marketer (Media Buying and Performance Strategist) with Part and Sum in Remote, NY.
Upper School English Teacher - One year position with Noble and Greenough School in Dedham, MA.
Assistant Provost and Campus Director with University of Georgia in Griffin, GA.
>> more | add
Employer Showcase
>> more | add