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Job Title: Business Liaison Consultant 4 - Customer Remediation Intake & Analysis
Company Name: Wells Fargo
Location: Sioux Falls, SD
Position Type: Full Time
Post Date: 11/29/2021
Expire Date: 01/17/2022
Job Categories: Finance/Economics, Financial Services, Information Technology, Insurance, Law Enforcement, and Security, Legal, Military, Sales, Quality Control, Research & Development
Job Description
Business Liaison Consultant 4 - Customer Remediation Intake & Analysis
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers

The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers’ needs are understood and supported. The group is also accountable for ensuring regulators’ expectations are met and that employees have the tools and training necessary for success.

The Customer Remediation Center of Excellence (CRC) organization is an enterprise function.  This organization develops and implements consistent enterprise standards for remediating customer issues across the Wells Fargo enterprise.  The organization enables more effective and coordinated monitoring, reporting and stakeholder communications.  Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo.

This position will be part of the Customer Remediation Execution Implementation team, which performs financial and non-financial remediation activities, including file preparation, communications, reconciliation and monitoring, and reporting. This role will support the Customer Remediation Execution Support and Testing team focusing on corrective action support work.

Other activities may support:

  • UAT for System Updates (e.g. 1OFC);
  • Remediation Testing Support
  • EDR Support
  • Emerging Complaint Trends

Preferred locations listed on job posting.  Other locations within the Wells Fargo footprint may be considered.

Salary range is determined by the location of the job.

The salary range displayed below is based on a Full-time 40 hour a week schedule.

SD-Sioux Falls: Min: $94,500 Mid: $135,000 Max: $175,500
MN-Shoreview: Min: $105,000 Mid: $150,000 Max: $195,000
AZ-Chandler: Min: $105,000 Mid: $150,000 Max: $195,000
IA-Des Moines: Min: $105,000 Mid: $150,000 Max: $195,000
TX-San Antonio: Min: $105,000 Mid: $150,000 Max: $195,000
NC-Charlotte: Min: $105,000 Mid: $150,000 Max: $195,000
NC-Charlotte: Min: $105,000 Mid: $150,000 Max: $195,000
SC-Fort Mill: Min: $105,000 Mid: $150,000 Max: $195,000

May be considered for a discretionary bonus.

Required Qualifications

  • 10+ years of experience in one or a combination of the following: business operations, implementation, or strategic planning; or 7+ years of legal experience which includes the review, evaluation and response to agency, law firm, or regulatory inquiries

Desired Qualifications

  • Ability to communicate confidentially and professionally
  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
  • Ability to organize and manage multiple priorities
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding problem solving and decision making skills
  • Strong analytical skills with high attention to detail and accuracy
  • JIRA experience

Job Expectations

  • Ability to travel up to 5% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

SD-Sioux Falls: Min: $94,500 Mid: $135,000
MN-Shoreview: Min: $105,000 Mid: $150,000
AZ-Chandler: Min: $105,000 Mid: $150,000
IA-Des Moines: Min: $105,000 Mid: $150,000
TX-San Antonio: Min: $105,000 Mid: $150,000
NC-Charlotte: Min: $105,000 Mid: $150,000
NC-Charlotte: Min: $105,000 Mid: $150,000
SC-Fort Mill: Min: $105,000 Mid: $150,000

Street Address

SD-Sioux Falls: 3401 N 4th Ave - Sioux Falls, SD
MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
IA-Des Moines: 6200 Park Ave - Des Moines, IA
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
NC-Charlotte: 301 S Tryon St - Charlotte, NC
NC-Charlotte: 8505 Ibm Drive - Charlotte, NC
SC-Fort Mill: 3480 State View Blvd - Fort Mill, SC


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

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Company Name: Wells Fargo
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