NOC Analyst - Atlanta
We are actively seeking a NOC Analyst in Atlanta to join our Network Operations Center team for an exciting opportunity play a key role in maintaining our cloud contact center services and application delivery. You will serve as the “eyes and ears” 24/7/365, providing technical guidance & leadership. This position will be located in Atlanta, GA.
Qualifications & Requirements 2+ years recent relevant experience providing technical support, performing maintenance, monitoring and configuration work, in a 7x24x365 technical operation environment
Strong technical knowledge in at least one of the following categories:
Telephony configuration and troubleshooting
Networking configuration and troubleshooting
Systems administration and troubleshooting
Database Use and Administration
Experience with CRM ticketing systems and coordinating workflow with other departments
Must be willing to work shifts and participate in on-call rotation (days, nights, weekends)
Understanding of voice or data networks and protocols
Ability to communicate clearly with the Global NOC’s internal & external customers
Familiarity with telecom & network carriers their portals and ticketing procedures
Experience working with network & telecom vendor equipment
Associates degree from a college or trade school in computer science, engineering or related technical discipline or equivalent relevant work/military experience
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.