At Mammotome, we are committed to providing best-in-class technology to help clinicians accurately diagnose breast cancer. We provide clinicians devices spanning the breast cancer diagnostic care continuum from tissue biopsy to accurate lesion removal, never forgetting that at the heart of each breast cancer diagnosis is the patient. Through our ever-expanding product portfolio we strive every day to improve the patients journey and achieve better outcomes. Headquartered in Cincinnati, Ohio, the Mammotome brand is sold in over 50 different countries throughout the world.
The Clinical Applications Specialist provides customer support and training for operating room procedures to maximize sales and market expansion in the US marketplace. Conducts in-facility training at customer sites, medical conferences and at Mammotomes education facility. Other responsibilities include assisting with sales representatives clinical development through corporate training events. Creating and delivering clinical and technical resources for customer education and FSO development.
This position can be based remotely in Baltimore, MD or Charlotte, NC or Washington, DC areas near a major airport. You will travel 75% locally and within East Coast region by car/flight.
Coordinates and conducts customer support and training activities in the Operating Room environment.
Coordinates training schedule with OR Sales Manager, Sales Representatives and Customer Installation Personnel.
Provides product training in-person and virtually to maximize product utilization, upgrade opportunities, growth and adoption.
Assesses customer skill and targets training protocols to customer needs.
Supports customer training for new product launches.
Integrates customers product knowledge with breast localization procedures.
Interfaces closely with physicians, nurses, Operating Room staff and Technologists to increase procedural knowledge and product satisfaction.
Supports customer facility accreditation efforts through professional knowledge of accreditation requirements.
Monitors product performance during conditional evaluations.
Provides accredited professional educational events.
Provides Company approved reimbursement information to customers.
Demonstrates products to potential customers.
Utilizes Company resources and technology to maximize productivity and connection.
Identifies additional sales opportunities for the customer and communicates appropriate information to assigned Sales Representatives.
Prepares and participates in seminars, workshops, and convention exhibit activities to include other Sales and Marketing support activities as required.
Trains New Sales Representatives in clinical/procedural knowledge during sales training programs.
Develops and launch clinical and technical resources for the FSO and customers.
Maintains all applicable licenses and certifications.
Provides unique solutions to clinical customers to ensure effective and efficient product use.
Responsible for emergency customer service calls from the FSO and customers.
Maintains activity log and Outlook calendar.
CRITICAL SUCCESS FACTORS
Excellent communication skills, both written and verbal
Ability to gain followership and drive results
Excellent facilitation skills. Ability to hold individuals attention, create excitement and hold all team members responsible for outcomes.
Positive attitude and ability to work closely with entire leadership team to drive change, continuous improvement, and engagement throughout the organization
Thecapacity to plan, organize, & complete projects on time. Excellent project management skills and ability to juggle multiple responsibilities and deadlines
Ability to lead teams and drive change in a matrix organization
Action oriented individual who is highly proactive at solving problems and obtaining results.
True love of continuous improvement, measuring results and problem solving.
Team player who can work well across a global organization
Willingness to learn the complexities of working in a Diagnostic industry where compliance to regulation is a must.
Minimum 2 years clinical support experience in the Operating Room required with experience in breast localization or other breast surgical procedures preferred.
First-hand knowledge of Company products preferred, but not required
Certification or Associates Degree in Surgical Technology or Associates in Radiologic Technology. Will consider other degree disciplines, with 2+ years clinical support in OR. -OR-
Certified Registered Nurse (RN) with NCLEX-RN or equivalent licensure.
Frequent travel time in car to customer base.
Requires air travel on routine basis
Requires occasional work on weekends.
PHYSICAL DEMANDS & WORKING ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects; reach with hands and arms; balance, stoop, bend, talk and hear.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision
This position will require heavy travel by car and flying in and out of airports with possible long wait times.
Primarily home office and field based (i.e. OR, hospital, doctors office, etc.) variable time spent standing during procedures.
Requires time spent in home office for administrative duties and projects office deskwork requiring sitting, walking, using phone and computer.
This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.