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Job Title: Technical Writer, Cloud Operations
Company Name: Five9
Location: Remote, US United States
Position Type: Full Time
Post Date: 01/22/2021
Expire Date: 03/22/2021
Job Categories: Information Technology
Job Description
Technical Writer, Cloud Operations
Five9 is looking for a detail-oriented technical writer who will work with all the Cloud Operations teams to develop, manage, and maintain Cloud Operations documentation, SOPs, workflows, templates, knowledge base articles, internal processes, and technical procedures. The ideal candidate will collaborate with multiple teams to ensure standardization of documentation practices across the company.
Qualifications & Requirements
2+ years of experience in developing, managing, and maintaining technical and process documentation
Experienced in working with multiple collaboration tools, such as Confluence Cloud and JIRA
Experience with HTML, CSS, JavaScript, and Unix
Bachelor's degree or equivalent practical experience
Excellent ability to explain complex technical ideas in terms appropriate for the audience
Able to work independently and in a team environment
Experience in working with cross-functional teams, such as Development, Product Management, and Customer Support
Ability to manage multiple competing priorities in a fast-paced environment
Proven self-starter capable of using the Five9 software and researching content, including gathering information from SMEs
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Contact Information
Company Name: Five9
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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