Agriculture, Forestry, & Fishing, Customer Service and Call Center, Engineering, Information Technology, Installation, Maintenance, and Repair, Manufacturing and Production, Sales
Office or Field-based position in Fremont, CA area responsible for internal and external customer support with a focus on preventative and corrective maintenance of Liquid Chromatography/Mass Spectrometry (LCMS) as well as some Service Operations and Escalation Management responsibilities. The successful candidate must have the ability to utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electromechanical instruments. The ability to manage service call scheduling, parts inventory and administrative responsibilities with minimal supervision is required. Additional responsibilities include; customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales. The Field Service Engineer will also represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all the duties and responsibilities associated with it.
Minimum of an Associate Degree or equivalent in electrical engineering, biomedical instrumentation or related field. Significant experience in the role will be considered in lieu of education requirement.
Minimum 2 years’ experience as a Field Service Engineer; previous experience servicing clinical chemistry analyzers a plus
Effective communication skills and establishing good customer rapport are essential
Proven ability to prioritize service requests and produce clear and concise documentation
Must have ability to work independently and have good organizational, communication and time management skills
Must be available to travel overnight up to 15% domestically and internationally
Bachelor’s Degree in Sciences or related field preferred
LC-MS/MS experience highly preferred
Certified service experience on multiple leading industry analyzer products preferred
Hands-on experience with analyzer systems
Strong knowledge of discrete analyzer techniques strongly desired