Business Development Representative
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
As a member of the Business Development Team you will be responsible for generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company.
Qualifying OUTBOUND leads from Marketing and converting them into sales opportunities
Meeting quota of qualified sales opportunities for Five9's field sales team
Make 50-80 calls per day, with additional touch points by e-mail
Proactively and promptly process all leads to with the appropriate disposition
Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence
Deliver consistently against quota, despite imperfect systems and processes
Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environment
Effectively articulate the Five9 value proposition by phone and e-mail
Continuously log activities and intelligence into Salesforce.com
Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns
Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices
Qualifications & Requirements Key Skills:
Bachelor’s degree required
Work experience in a lead generation setting
High-caliber cold calling skills
Familiarity with common office software and CRM
Proven track record of achieving corporate quotas and goals
Ability to handle objections and educate prospects in a consultative manner
Demonstrated curiosity, resourcefulness, motivation, and initiative
Professional business acumen, strong communication skills, strong presence, and confidence
Highly team oriented – must be able to accept and contribute new ideas
Excellent time management with ability to multi-task, prioritize, etc.
Experience selling enterprise products/services, especially SaaS, or other technology is a plus
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.