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Job Title: Holiday Omni (Fulfillment) Lead
Company Name: Dick's Sporting Goods
Location: Tempe, AZ
Position Type: Full Time
Post Date: 10/22/2020
Expire Date: 01/02/2021
Job Categories: Accounting/Auditing, Sales, Executive Management
Job Description
Holiday Omni (Fulfillment) Lead

position is responsible for leading and coordinating all omni-channel
activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy
Online Pick-up In-Store (BOPIS). Responsibilities also include conducting
loss prevention procedures related to omni-channel activities and training
associates on omni-channel tasks.

Lead Tasks:

  • Effectively
    lead associates through the daily SFS pick and pack process according to
    company standard operating procedures

  • Ensure a
    sufficient quantity of SFS supplies are on hand to meet demand (bags,
    boxes, packing tape, toner, free return labels, etc.)

  • Assist in
    the completion of incoming BOPIS orders including picking, pack, and
    staging the orders for customer pickup

  • Support the
    Customer Pickup Process of BOPIS orders by retrieving orders from the
    stage/holding area in a timely manner

  • Complete the
    BOPIS aged order review on a daily basis including review of orders,
    changing status in the system and returning product to the sales floor

  • Provide
    feedback to the management team on the omni-channel activities that are
    occurring in the store

  • Complete
    daily FedEx Box Count Audits according to company Inventory Control and
    Loss Prevention standards

  • Maintain the
    SFS Box Count and Store Manager Box Audit Binder to company standards

  • Assist in
    the completion of SFS box audits according to company standards

  • Train
    associates on the SFS and BOPIS system and the documented Standard Operating


Success Profile:

  • Flexible
    availability – including early morning, nights/overnights, weekend, and holidays
  • Customer-service oriented
  • Problem solving and troubleshooting capabilities
  • Strong details orientation
  • Superior organizational abilities
  • Process and Procedure oriented

DICK’S Sporting
Goods is an Equal Opportunity Employer.

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Contact Information
Company Name: Dick's Sporting Goods
Company Description:
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