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Job Title: Director of Program Operations and Evaluations
Company Name: Sarah's Circle
Location: Chicago, IL United States
Position Type: Full Time
Post Date: 09/25/2020
Expire Date: 11/25/2020
Job Categories: Nonprofit and Volunteer Services
Job Description
Director of Program Operations and Evaluations
This position is responsible for oversight of all agency program operations. The Director will ensure all program operations are in line with agency vision and program policies and delivered with a trauma informed approach. This position will oversee any additional programming and opportunities to further the agency mission. The Director is responsible for the oversite of the Permanent Supportive Housing and Immediate Services programs and all data quality and evaluation.
Program Oversight and Staff Supervision
• Provide leadership and supervision to the Director of Immediate Services, Permanent Supportive Housing Manager and Facilities Manager
• Ensure delivery of program services consistent with agency program policy and standards.
• Ensure the delivery of services in accordance with all City of Chicago C of C’s program models.
• Oversee the development of all policies and procedures for all agency programs.
• Oversee the design of any new programs
• Oversee the delivery of staff training and staff development for all programs for compliance and advancement of staff competencies.
• Oversee the maintenance and facilities planning for agency facilities.

Agency Leadership
• Staff the Program Committee of the board
• In collaboration with the Executive Director, communicate organization’s strategic goals, objectives and outcomes internally and externally to all employees, clients, and external stakeholders.
• Represent Sarah’s Circle by building and maintaining relationships with external stakeholders and fielding calls from community leaders and neighbors to ensure positive neighbor relations
• Develop and foster professional relationships with community agencies and represent Sarah’s Circle in external forums to engage additional program partners and explore additional opportunities.
• Participate as appropriate in fundraising, financial planning and yearly budget development and management.

Data Quality and Program Evaluation and reporting
• Ensure compliance with all public and private grant requirements
• Oversee the timely submission of all government contracts and reporting
• Manage the program evaluation process
• Ensure efficacy of program data including accurate and timely data input procedures using HMIS and proprietary organizational spreadsheets
• Oversee compilation of program data reports and lead program outcome discussion

• Represent Sarah’s Circle in a professional manner.
• Protect organization’s value by keeping information confidential
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Assistance with program coverage is occasionally required
• Perform general tasks or other duties, as assigned by supervisor

Attendance at Required Meetings
• All staff meetings (quarterly)
• Program Committee Meetings (quarterly)
• Leadership Team Meetings (weekly)
• Supervision (weekly)
• Board of Director Meetings (periodic attendance requested)

Attendance Required at Events
• Winter Walk
• Beer Fest
• Other events as required

 Dependability: able to work independently, submits accurate documentation, and seeks guidance when needed.
 Teamwork: establishes collaborative relationships with staff and volunteers, provides leadership when appropriate
 Receptive: accepts feedback, takes ownership of responsibilities, and identifies areas of growth
 Interpersonal Skills: communicates clearly (written and verbally), seeks solutions, and demonstrates flexibility
 Integrity: keeps sensitive information confidential and adheres to personnel policies
 Initiative: brings questions to supervisor and seeks opportunities for further development
 Maintain current knowledge base by participating in educational or training opportunities, reading relevant publications, and maintaining professional networks
Qualifications & Requirements
 Master’s degree in social service or related field preferred
Professional Experience
 10+ years’ supervisory experience with a similar population or in a similar setting required
 Extensive, demonstrated experience working with Supportive Housing programs required
 Experience with program design and evaluation
 Experience working with women experiencing homelessness or at risk of homelessness
 Experience with HUD and City of Chicago grants preferred
Special Knowledge and Skills
 Knowledge of not-for-profit program administration, including budgeting
 Excellent team building and conflict resolution skills
 Ability to work effectively with all agency stakeholders, especially Board members
 Knowledge of systemic, societal issues relating to homelessness, and the ability to effectively articulate these issues and how they affect Sarah’s Circle programming to the public
Work Environment
 Ability to lift approximately 20lbs
 Ability to travel between multiple locations
 Follow Occupational Safety and Health Administration (OSHA) through administrative updates compliant with federal law
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Contact Information
Company Name: Sarah's Circle
Company Description:
Mission Sarah’s Circle provides a full continuum of services for women, including housing, life necessities, and supportive services, to help them permanently end their homelessness.
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