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Job Title: Operational Risk Consultant 4 - Unclaimed Property, Writs, Levy and Garnishments
Company Name: Wells Fargo
Location: Raleigh, NC
Position Type: Full Time
Post Date: 10/23/2019
Expire Date: 11/23/2019
Job Categories: Accounting/Auditing, Advertising/Marketing/Public Relations, Banking, Consulting Services, Finance/Economics, Financial Services, Information Technology, Insurance, Law Enforcement, and Security, Military, Retail/Wholesale, Sales, Quality Control, Research & Development
Job Description
Operational Risk Consultant 4 - Unclaimed Property, Writs, Levy and Garnishments
Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The PVSI Regulatory Control team is specifically responsible for the management of regulatory risks within PVSI. This team is responsible for implementing the Regulatory Control program within the PVSI business. This team responsible for identifying, managing, controlling, monitoring and escalating the regulatory risk within the PVSI business including coordinating regulatory exams and completing regulatory reporting.

This Regulatory Control State Law and Privacy Regulations Consultant / Operational Risk Consultant 4 will drive implementation, implementing controls to mitigate compliance risk related to but not limited to Unclaimed Property, Writs, Levy and Garnishment, Collections.

  • Additionally, this position will provide front line support related to Corporate Regulatory Compliance Policy requirements established by Wells Fargo Compliance.

This role will be responsible for identifying regulatory compliance risks, implementing compliance policies, supporting regulatory control effectiveness assurance across business processes, and monitoring and remediating risk issues in a timely manner. The candidate will be able to articulate various State Laws and Privacy Regulations/Legal requirements, controls, and risks for all PVSI business lines.
Specific duties for this position include, but are not limited to:

  • Execute Independent Risk Management (IRM) regulatory compliance requirements related to specified State and Federal Laws.
  • Monitor business processes with regulatory risk to ensure compliance with specified State and Federal Laws.
  • Work with business units and provide regulatory controls expertise and consulting for specified State and Federal Laws.
  • Identify and mitigate regulatory risk in all business activities specified State and Federal Laws.
  • Engage in regulatory control activities related to specified State and Federal Laws with PVSI wide impact (Issue Management Development, Audit, Exams and Control development activities)
  • Review and provide feedback on issues, corrective actions and assess the strength of controls with impact to specified State and Federal Laws.
  • Review and approve business procedures, letters, QA/QC scripts related to operational elements for meeting the specified State and Federal Laws requirements
  • Collaborate with key business partners (i.e. Compliance, Business Aligned Control teams, Cross Functional Control teams, etc) as needed to support the specified State and Federal Laws.
  • Active participant in associated State and Federal Laws Regulations Community of Practice meetings with Independent Risk Management and communicate and drive PVSI wide work efforts.
  • Drive PVSI consistency through standards, playbooks, and procedures, templates as needed.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

Required Qualifications

  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization
  • Ability to identify risk factors and ensure enactment of appropriate controls
  • Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
  • Strong analytical skills with ability to turn findings into executable plans to meet business objectives
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • Ability to consult, build, and maintain solid working relationships in and outside of immediate department
  • Experience communicating and presenting complex information to multiple levels of the organization
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • A BS/BA degree or higher
  • Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach
  • Ability to influence across all organizational levels, particularly senior management
  • Ability to influence executive decision-making and successfully negotiate critical issue resolution related to program initiatives
  • Ability to lead projects/initiatives with high risk and complexity
  • Ability to work independently
  • Ability to coordinate completion of multiple tasks and meet aggressive time frames
  • Ability to prepare management level presentations
  • Ability to think strategically, implement, and deliver business objectives

Other Desired Qualifications
  • Knowledge/familiarity with State and Federal Laws. (Unclaimed Property, Writs, Levy and Garnishments, Collections, Telemarketing, etc.)
  • Identify and understand the risks and controls for managing State and Federal Laws across PVSI
  • Experience with process implementation and/or control oversight of State and Federal Laws Regulations
  • Project Management experience to lead and drive enterprise wide initiatives
  • Knowledge and understanding of PVSI business lines
  • Regulatory compliance reporting tool experience
  • Experience with partnering with multiple stakeholders
  • Knowledge and understanding of compliance in the financial services industry
  • 3+ years of Payments Operations experience in ACH, Real Time Payments, ECS, Commercial Card with a focus on managing risks
  • Knowledge of Business Process Management (BPM) and/or with managing changes to products/processes
  • Ability to execute in a fast-paced, high demand, environment while balancing multiple priorities
  • Proven track record of prioritization and follow-up skills, and the ability to meet deadlines with quality deliverables.
  • Intellectual curiosity with proven ability to learn quickly through others as well as to conduct their own research and analysis.
  • Strong meeting facilitation skills particularly for meetings with participants who are participating by phone and via screen sharing.
  • Ability to interact and lead discussions comfortably with senior levels of management
  • Ability to work collaboratively and build relationships across a large number of stakeholders. 
  • Ability to articulate complex concepts in a clear manner
  • Hands on style; proven ability to execute and achieve targeted results and develop and manage associated goals and plans

Job Expectations

  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Company Name: Wells Fargo
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