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Job Title: Treasury Management PCard Account Manager 3
Company Name: Wells Fargo
Location: Atlanta, GA
Position Type: Full Time
Post Date: 08/22/2019
Expire Date: 09/25/2019
Job Categories: Banking, Customer Service and Call Center, Finance/Economics, Financial Services, Information Technology, Insurance, Military, Retail/Wholesale, Sales, Executive Management
Job Description
Treasury Management PCard Account Manager 3
Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

This role is responsible for the overall growth and customer satisfaction of assigned customer portfolio. The Account Manager will be tasked with meeting a yearly sales goal related to the expansion of their relationships. Additional responsibilities include:

  • Manage the implementation process of the most complex and or difficult accounts by leveraging and coordinating the various internal resources i.e. Sales Associates, Wells One Service Center, etc.
  • Provide coordination between Technical Support and the customer for training installation and general ledger interface.
  • Consult with the customers to seek out opportunities for process improvement.
  • May assist with elevated customer service issues and with the preparation and presentation of proposals for retaining existing customers

Required Qualifications

  • 6+ years of account management experience, sales experience, or a combination of both

Desired Qualifications

  • Strong negotiation and influence skills
  • Experience exceeding established sales and customer satisfaction goals
  • Ability to address escalated customer issues
  • Strong presentation skills
  • Strong prospecting, sales, negotiation, and influence skills
  • Ability to be successful in a cross-sell and multi-level sales environment
  • Ability to be proactive, innovative and creative in meeting customer and enterprise needs
  • Ability to actively participate on client calls and make presentations
  • Ability to address escalated customer issues
  • Ability to provide exceptional customer satisfaction to retain and grow customer banking relationships
  • Professional presentation skills
  • Highly refined and professional verbal and written communications
  • Ability to foster effective partnerships

Other Desired Qualifications
  • Experience working with invoice automation services, Commercial Card, MasterCard or Visa products with 3+ Years relevant card industry experience
  • High level of organization and time management skills, with an ability to meet deadlines while excelling in a complex sales environment
  • Familiarity with Treasury Management services, Accounts Payable processes and automation
  • Ability to identify - and influence - expansion of current client relationships

Job Expectations

  • Ability to travel up to 50% of the time

Street Address

GA-Atlanta: 171 17th St Nw - Atlanta, GA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Company Name: Wells Fargo
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