Consulting Services, Customer Service and Call Center, Healthcare, Other, Sales
National Account Manager
CHAMPS Group Purchasing is seeking a National Account Manager for laboratory accounts.
The focus of this position is working with and through others, building and maintaining relationships with our current laboratory supply chain members, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with, primarily phone-based. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of the customers. A persuasive, style of communication is required to communicate CHAMPS GPOs programs and benefits. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently.
Responsibility for all customer service activity including consistent customer contact.
Build and maintain relationships with both internal and external members, suppliers and peers.
Provide member orientation and education on GPO basics to enhance program participation.
Identify the needs of the customer, introduce and implement GPO contracts.
Advise of customer issues and follow through the resolution.
Provide and present data and analyses in a manner that is easily understood.
Ongoing knowledge of available contracts and portfolios; introducing these to members.
Prepare materials for and conduct client Business Reviews as needed.
Strategic account planning with the CHAMPS National Accounts Team.
Track, implement, manage, and present GPO contract savings.
Develop and direct client campaigns for book of business.
Maintain knowledge of GPO and laboratory industries and its partners.
Job Characteristics and Environment
Pace and Variety of Activities
Each day different from the next; especially in personal interactions
Multiple projects going simultaneously
Very socially-focused; requires "how can I help you?" attitude
Lots of attention spent on building and maintaining relationships, especially where helping, not pressuring, others, fosters the relationship
Adherence to established guidelines and procedures is important
Important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone
Communication and Collaboration
Open, flowing communication is important
Position requires working with and through others, especially in a helping role
There is a need for a persuasive, "selling" (rather than "telling") communication style
Qualifications & Requirements Training and Experience:
The ideal candidate will have 3+ years of experience in a laboratory or hospital setting preferred
Knowledge of the GPO industry and/or experience as a Medical Technologist, Medical Laboratory Technologist, Buyer, Purchasing Agent, or Distribution Rep preferred